About Our Mattresses
How does your 30 nights Comfort Guarantee work?
We give our clients 30 nights from the time you receive the mattress to see if the new mattress works for you. We ask you to test the new mattress out at least 2 weeks to let your body adjust to the new mattress. If by any chance, the new mattress really doesn’t work for you, we will get on the phone with you and find out what went wrong. We will then come to your house and swap a more suitable one free of charge (Adelaide Metro area). That’s our promise to our clients.
Does your mattress provide zero partner disturbance?
Yes! With our high definition 5 zone pocket springs system, it prevents movement from restless partners as well as distributing your weight evenly. It passes the red wine test with ease. (video is on our facebook page)
How does your mattresses compare to a foam mattress or mattress in a box?
Comparisons are essential during a purchase. It is a reasonable size investment and you don’t want it turn to a reasonable size mistake. When we do a comparison, we look at the good and the bad for both type of mattresses. At R&B Bedding, we are not here to tell your how amazingly comfortable our mattresses are. We are here to provide suggestion how they might work for you and your partner. Talk to our comfort consultants to discuss about an unbiased comparison instead of a “one-sided how great our mattress is” sales pitch.
What happens to those mattresses that are returned?
We do not re-sell any used and returned mattresses. They will all be processed via our mattress recycling partners. Over 75% of our raw materials are recyclable instead of going to landfill. For example: our coils can be recycled and turn into roof sheeting. Our foam can turned into carpet underlay.
Where are your mattresses made?
We make our mattresses in Foshan, China. This is not to just save your money on the mattress but Foshan is also considered as the leading mattress manufacturing area in the world. We employ specialist, veteran mattress construction experts and use the best quality raw material available in the world.
Can I sleep on my R&B mattress right away?
Absolutely! But please wait til our delivery people leave first.
I have not tried any of your mattress, so why should I buy one from a website?
You are absolutely right. Always try before you buy. Yes there are a lot of money back guarantee offers when you shop for a mattress online, however there are often many hoops to jump through to return a mattress not suitable for you. Our showroom is open 6 days a week 10am-5pm everyday, we have Tuesdays off for family time at the beach however inquiry phone calls are warmly welcome on any day.
Will it work on an electrical adjustable bed?
Unfortunately no our mattresses are designed for slatted or flat surface bed base.
How and why are your mattresses so competitively priced?
Answer is easy. The mattress is straight out from the factory door to your door. The middle guy who handle your mattress is properly the delivery driver.
I don't feel like I'm getting a good night's sleep. Can your mattresses help?
There are many factors that affect sleep quality. Our mattresses can certainly help you however it is important that you let us know about your personal preferences and any pain issues. Talk to our comfort consultants and let us know when, why and which part of your body you are not comfortable with so that we can be more accurate when matching you with the right mattress.
Delivery & Orders
How soon can I receive my order?
Reliable and prompt delivery is one of the principle that we take very seriously. For Adelaide metro deliveries, if the order comes in before mid-day, it will be a same day delivery and most of the orders are delivered the next business day unless advised a specific delivery date.
Can I choose the delivery time or date?
Will the courier call me prior to delivery or give me an ETA?
Communication is everything. Yes we don’t just show up to your house or leaving you home waiting whole day. We usually provide a 2 hours window for metro deliveries and at least 2 hours’ notice before the actual delivery.
If I cannot stay home all day, what alternative delivery options are available to me?
We know your time is as valuable as everyone else. We will confirm a delivery time frame and deliver within the time frame so you won’t need to sit home whole day.
Do you deliver at weekends?
Yes we do! We only take Tuesday off.
Will the courier bring the items into my property?
Our delivery service is limited to ground floor access due to safety work standard unless other arrangement was made before. We do deliver the mattress inside the premises so it doesn’t get affected by the weather.